Cancellation / Prepayment

PAYMENT TERMS & BANK ACCOUNTS

1. Reservation
Reservation cannot be held without confirmation in writing by the guest. Therefore, any booking made by phone/WhatsApp are temporary and will be cancelled if not confirmed in writing within
48 hours. Majik Cruise will issue an invoice once the booking is confirmed. A proforma invoice can be sent if required in order to help confirm the booking.

2. Payment terms
To guarantee your booking, payments must be received within the Payment terms below:
- For bookings done 60+ days before the Cruise Departure Date: 40% deposit of the total amount of the cruise is due within 7 days of the Invoice Date. This deposit is nonrefundable unless booking replacement is found or given by the Majik Cruise. Balance payment is to be settled 60 days before the Cruise Departure Date.
- For bookings done 0-59 days before the Cruise Departure Date: the full amount of the Cruise sold has to be settled within 7 days of the Invoice Date. If Majik Cruise does not receive the payment in time, Majik Cruise retains the right to cancel the booking and resell
the spaces.

3. Payment and booking confirmation
Please select any of the payment options below and precise which one upon booking.
Please make sure that all transfer fees are borne by your bank. We kindly ask you to write your name in the reference of the transfer in order to ease the fund tracking if needed to the bank account stated on the invoice.

4. INCLUSIONS & EXCLUSIONS
Please find below the inclusions and exclusions in our rate:

INCLUSIONS:
- Full board with International and Indonesian food including 5 meals per day: 2 breakfasts (1light + 1 full breakfast), 2/3 course lunch, afternoon snacks, 2/3 course-dinner
- Non-alcoholic beverages
- Scuba diving for certified divers (fun dives)
- Snorkeling excursions
- Dive and snorkel gear (except dive computer)
- NITROX for certified divers
- 1 complimentary massage (45 minutes per person per cruise)
- Try Dives for non-certified divers (at cruise director’s discretion)
- Shore excursions and island expeditions
- 2-seater kayaks and 2 stand-up paddle boards
- Marine Park, harbor, and community fees
- Two-way airport transfers or from a hotel within a similar distance
- Cabin amenities and on-board facilities
- Reef-friendly toiletries
- WiFi when in range

EXCLUSIONS:
- International and domestic flights & airport tax (if any)
- Dive insurance (mandatory for certified divers)
- Travel insurance (recommended)
- Alcoholic consumption
- Dive computer (can be rented for USD $10 per day)
- Crew gratuities (tips) – at your discretion
- Additional massages (USD $30 or IDR. 500.000 per 45 min massage)
- Dive courses (must be communicated during the reservation process to see if it is possible)
- Relocation fees and fuel surcharges may be applicable for trips beginning or ending outside the seasonal home port, or for non-standard itineraries. *

5. Additional Charges
Additional charges can be paid on board, before the end of the cruise, in cash, bank cards or by bank transfer, and are subject to the currency rate approved by the Cruise Director. If paid by
bank transfer, the Guests bare the bank fees. If the amount due has not been received before disembarkation time, 1% penalty fee per day of delay may apply. Credit card payments are possible through payment link in IDR. Kindly note 3% fee will be applied for payment by credit cards.

HIGH-SEASON SURCHARGE
Kindly note that a 10% seasonal adjustment applies during our busiest travel periods to accommodate increased operational demands as below:
• Four days before and after Easter
• July 15 to August 31
• December 15 to January 15
*Kindly note that the above prices are subject to government tax (VAT).

CANCELLATION
1. Client-Initiated Cancellations:
• More than 60 days before departure: The non-refundable 40% deposit will be charged as a cancellation fee.
• 59 days or less before departure: 100% of the cruise price will be charged as a cancellation fee.
• Postponement Option: If the guest chooses to reschedule their cruise for the same period or portion, their deposit may be applied on a pro-rata basis toward the new booking, depending on availability and price.
• Client-Arranged Replacement: If the guest cancels their trip and successfully finds a replacement (rebooking) on their own, Majik Cruise will refund the deposit after receiving payment from the
new guests. If no replacement is found, the deposit is non-refundable.

2. Majik Cruise-Initiated Cancellations:
• If Majik Cruise is unable to provide the booked services due to operational issues, they will offer an alternative arrangement of equal or superior quality, or a full refund of all directly related costs.
• If services are partially delivered, guests may be charged accordingly.
• Force Majeure: If Majik Cruise is permanently unable to deliver services due to factors beyond their control (e.g., natural disasters, war, riots), applicable Indonesian laws will govern the situation. Each case will be individually reviewed to find a fair and commercially responsible resolution.
3. Cancellation Notices:
All cancellations, whether by Majik Cruise or the client, must be submitted in writing and acknowledged by both parties.

SPECIAL COVID-19 OR PANDEMIC CANCELLATION POLICY IF APPLICABLE
During the covid-19 or any other pandemic, Majik Cruise offers the possibility to reschedule cruises up to 24 months from the initial departure date, without additional fees, if one or more conditions
listed below apply and subject to the yacht availability:
1. The Destination Country prevents the Guests from entering the borders because of the local regulations and restrictions, applicable to travellers coming from the Country of Origin, and/or,
2. The Country of Origin prevents the Guests from leaving, because of the local regulations and restrictions, applicable to travellers going to the Destination Country or to the Cruise Departure Place.
If the guests prefer to cancel the cruise rather than postponing it, the following terms apply:
1. Cancellation is requested by the Client 60+ days prior to the Initial Departure Date: 40% of the Total Cruise Price will be charged as Cancellation Fee,
2. Cancellation is requested by the Client between 0-59 days prior to the Initial Departure Date: 100% of the Total Cruise price will be charged as Cancellation Fee.

CHECK IN / CHECK OUT TIME
Check-in / Check-out from 6am to 11am on the start and end dates of the cruise. Please communicate with us or your agent, in advance any information related to your arrival / departure / hotel in the
Passenger Form.